Help for your duo.
If something feels stuck, send us the smallest useful description and we’ll help you get your shared list moving again.
Contact support
Email tristan@crowlabs.tech. Tell us your device, your app version, what you expected, and what happened instead. The version number sits at the bottom of Settings.
Don’t send us passwords, sign-in codes, or the contents of your tasks. We never need them.
Invitations
Open the invite link on the device that has Duolisto installed. If the link doesn’t open the app, open Duolisto, choose Add your partner, type the code into the field marked I have a code, and choose Join list.
Account access
A guest account syncs your list straight away, but it has no verified way back until you save it. To pick up a saved account on another device, open Settings, then Account, then Return to a saved account, and sign in with a method already attached to it.
If you lose access before saving a guest account, email tristan@crowlabs.tech with your device and whatever account or pairing details you still have. We will look, but a guest account carries no verified identity, so without enough to go on we may not be able to find yours.
Deleting an account
Open Settings, then Account. A saved account is deleted from Manage account, under Your data. A guest account is deleted from Save account, under Guest data. Duolisto blocks new writes the moment you confirm, then clears the rest in the background, so your data and sign-in identity can linger for a short while afterwards.
The account deletion page has the full steps and says exactly what goes.